How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately so that we may forward this to the Claims Department. Items that are defective and shipped from us may qualify for store credit, refunds or replacements once processed through the Claims Department.

Refunds are contingent upon inspection of item(s) once we receive it.

There may be a restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded, credited or replaced.

Customer is responsible for all shipping costs.

Red Barn Builders Supply Inc

4683 State Highway 146 South

Livingston, TX 77351

CS Phone # 936.328.3111